What will my choices be under the new proposals?

I feel unwell or have injured myself. What are my options?

Self-care or advice and treatment from a pharmacist

Contact your GP Practice

  • Clinical assessment by phone
  • Face to face appointment with a GP or healthcare professional
  • Home visit by GP or healthcare professional
  • Bookable urgent appointment within 24 hours (usually same day) with a GP or nurse in your local area or at the UTC

NHS 111 (phone/online)

  • Clinical assessment by GP or Nurse (telephone/ online)
  • Advice and prescription if required
  • Home visit by GP or healthcare professional
  • Bookable urgent appointment within 24 hours (usually same day) with a GP or nurse in your local area or at the UTC
  • Local walk-in and bookable urgent care service for children (0-19) e.g. temperature, cough, vomiting and diarrhoea
  • Bookable dressing and wound care service

Urgent Treatment Centre at Arrowe Park. For urgent illnesses/injuries needing a fuller clinical assessment. Bookable via NHS 111/GP Practice or walk-in

  • Advice on self care or directed to another service
  • Clinical assessment and treatment by GP or Nurse
  • X-Ray and other diagnostic services
  • Transfer to A&E if condition worsens

A&E at Arrowe Park is for complex or potentially life-threatening illnesses and injuries only

Patient Stories

Here are some examples of how people in Wirral would access urgent care under the new model:

Jenny and Lois

Jenny’s 3-year-old daughter, Lois, has been coughing throughout the day, and by teatime it is getting worse. Lois also has a high temperature.

Jenny gives Lois medicine before bed, but her cough worsens, and Lois becomes upset.

By 9.00pm, Jenny is worried, and doesn’t want to wait until the morning to seek help. Jenny rings NHS 111, and speaks directly with a GP, who gives a clinical assessment over the phone. The GP gives Jenny advice about what to look out for should Lois’s symptoms get worse, and also offers her an appointment in her local area first thing in the morning.

This is ideal for Jenny, as she can still get to work after the appointment.


Steve has spent the weekend gardening.

He wakes up on Sunday morning with back pain.

He decides to use the walk in facility at the Urgent Treatment Centre, as he is not sure whether he needs an X-Ray.

Steve is seen within an hour at the Urgent Treatment Centre.

If his only option had been A&E, he may have had a much longer wait.

Steve is assessed by an experienced nurse, who reassures him he does not need an X-Ray.

The nurse gives him advice and information on pain relief.

Lizzy & Michelle

Lizzy is 75 and lives on her own. She has some difficulty with mobility.

Lizzy’s daughter Michelle is worried when she notices that Lizzy is a bit confused, has a slight temperature and is complaining of pain in her tummy. Lizzy doesn’t want to go into hospital, as last time she became very confused and distressed.

Lizzy’s GP practice can’t offer her an urgent appointment, but they can offer her a 1.30pm appointment with another GP local to her.

Lizzy is diagnosed with a urinary infection and is given appropriate medication and advice by the GP.

The GP also gives Lizzy some information on social groups in the local area that can help with her general wellbeing, and help keep her as active as possible.