What we’ve been told

Earlier this year we listened to people’s views about how Urgent Care services work in Wirral.

80% of people that gave a view agreed that change was needed.

People told us that they wanted clearer healthcare choices and better access to GP appointments. They also told us that waiting times at A&E and Walk-in Centres were a concern and they wanted to see a reduction in the number of people using A&E unnecessarily.

  • The three most important things for improving urgent care services in Wirral were:
    • Access to care in an emergency
    • Urgent care services that are easy to get to and use

    • Knowing where to go or who to contact when you need care, treatment or advice

  • They also told us that they understand the pressures that A&E staff are under at Arrowe Park.

We were also told that urgent care services are important to those people with a mental health condition. We are not proposing to change how mental health services are accessed as part of this consultation.

Taking into account what we know, and what people have told us, we’re proposing a new system for Wirral. It includes national changes and looks at the way people in Wirral use urgent care services, to help them make the right choice.

Download the results of our listening exercise: